"Press 9" Is NOT An Option

You've heard it before: For this, press 1; for that, press 2; for something else, press 3... for more options, press 9. You're busy, you don't have time to waste, you hate to navigate automated telephone menus. As an ADT Custom Home Services client you won't have to.

ADT Custom Home Services combines advanced technology and monitoring with the highest level of personal service and fast response times. Whenever you call us, you'll be immediately connected to a Customer Service Agent trained to provide preferred service and answer any questions you may have. We call it Concierge Service. Our exclusive Custom Home Services hotline is available 24/7, whatever you're calling about. A question about your bill, it's answered. Your alarm system needs service, no problem, we feature same-day service when available, next-day service at the latest. Only senior agents and technicians serve your needs, our best people are at your disposal. You're busy, you're on the move. Press 9 is not an option!

It's All About The Chase?

Wayne Carini of F40 Motorsports remarks, at the opening of his popular television show Chasing Classic Cars, "win or lose, it's all about the chase." Of course he's referring to the excitement of finding rare, classic automobiles... wherever he has to go, whatever he has to do... and bringing them back to life and to market, or to a particular client. But it's not really all about the chase, it's really all about service.

I feel the same way and at ADT Custom Home Services we really are all about service. Sometimes that means going to extraordinary lengths to provide my clients with the solutions they need and in the manner in which they prefer. This can be a little idiosyncratic sometimes, but it's never boring. Can it be all about the chase? Absolutely!

One of my favorite recent episodes was all about the chase. My client preferred, for whatever reason, to conduct the initial phase of his research via text message. It's not the usual medium I employ, and certainly not my medium of choice when interacting with a client but... as I've said many times, I've been doing this a long time and I'm not bored yet. And like Wayne, "I'll go anywhere, do anything,"... and though he's talking about chasing down cars for his clients and I'm designing security programs for mine, I'll do whatever it takes to satisfy my clients, even if that means conducting business by text message. It's not really all about the chase, it's really all about service.

The Park Road Solution

When considering security for larger properties, especially those with other buildings on the grounds, high-capacity control panels give us the ability to secure and manage several unique spaces on the same system.

For this particular pair of clients, he's an architect and she designs kitchens, a bit more complex solution than the usual was involved.  This couple have their studio in what was originally the guest house and they were interested in having both the living quarters and the studio on the same security system.  My design was aided by the flexibility of the system platform. We partitioned the control panel, excavated a small trench for the wiring (in conduit, of course) to run between the buildings, added two additional touchpads for their studio and the problem was eloquently solved.  Residential and business spaces on the same property, secured on one account.

Welcome to Chicago Pulse

Chicago Pulse was created by Joseph Pobereskin of ADT Custom Home Services. As the premier Pulse system designer in the Chicago metropolitan area, Mr. Pobereskin offers here his insights into leveraging the power of Pulse, the high-technology security, fire, critical conditions monitoring and home management system from ADT. For the most discerning clientele, when only the best will do.